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ICS Learn Case Study: Shetland Islands Council | Online CIPD Courses

As a Workforce Development Administrator with Shetland Islands Council, Leona Mullay took an online CIPD course to upskill and handle new challenges at work.

My name is Leona Mullay from the Shetland Islands Council and I am a Workforce Development Administrator within the HR team, I do the administration for all Council staff training and qualification.

As with any local authority, budgets are continually being tightened but training requirements are growing. We therefore need to do more with less money.

It was recognised that the way we do things at the moment must change, but we weren't sure what to do differently.

It was hoped that completing my CIPD Level 5 Diploma in L&D through ICS Learn would allow new ideas and theories of working to come through to make positive changes to the organisation.

I found working online worked excellently, being in a remote location, attending classroom sessions was not an option due to the huge cost.

The support given was faultless and the was always readily available.

The course has given me the knowledge, and therefore confidence to recognise where another approach can be taken from the typical classroom training and make suggestions for improvement.

I can speak with confidence about different learning styles and theories and how these could benefit the organisation.

I have also been able to use this in developing eLearning courses and assisting with the production of new training slides etc. The benefits of which are already being seen.

The larger changes (such as implementing coaching) will take longer, but I already feel an improvement in the little changes I have been able to suggest.

I would highly recommend this course to anyone who is considering it.

The format suited me greatly and all information was readily available when I needed it. The level of support was better than I have had from other online courses and qualifications.

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