ICS Learn Appeals Policy

1. Introduction

The application of this policy will ensure fairness across the board in dealing with any case of dissatisfaction regarding an assessment outcome.

2. Scope

This policy applies to all appeals made by any ICS Learn student who is dissatisfied with a grade or assessment outcome. It is also applicable to appeals made either during or after the student has completed their studies with ICS Learn.

The circumstances resulting in the appeal will be assessed by the relevant department in accordance with the provisions of this policy and any supporting documents.

3. Policy Statement

3.1 The Appeals policy is in place to ensure that all students have a chance to contest and appeal any academic decision that they do not agree with. All appeals received are to be dealt with in a fair and timely manner.

3.2 Appeal outcomes will follow careful consideration of evidence and the decisions of all staff members involved.

3.3 A process examining all evidence is to be carried out to give a satisfactory outcome for both ICS Learn and the learner involved. The learner will be kept informed of any outcomes in a timely manner and has the right to accept or refute any decisions. The decisions made by both parties will be dictated by the appeals procedure.

3.4 The Appeals policy ties in with ICS Learn's commitment to fair assessment and ensuring learner satisfaction. All appeals will be treated fairly and all relevant feedback will be embedded in the company’s policies as part of a continuous commitment to improving services.

4. Roles and Responsibilities

The Head of Curriculum and Quality and the Head of Student Services will review all evidence and assessment records as part of this process, however the entire appeals process will be overseen by the Head of Curriculum and Quality.

The Curriculum Coordinator will work in conjunction with the tutor in following the relevant appeals procedure to ensure that a fair assessment of the student’s appeal request is carried out.

5. Related Documents

The Appeals Policy will be applied in conjunction with the Appeals Procedure and Process document, which is available on request.

6. Glossary

Quality and Performance Framework: The Framework defines all quality standards and expectations which the company intends to meet and fulfil within the student journey. The Framework is used to define quality standards and benchmark our performance to it.