ICS Learn Appeals Policy
If a candidate is dissatisfied with an assessment decision, then they have a right of appeal.
The candidate should raise the issue with the Q.A. Officer within 10 working days of issue of the assessment grade.
The Q.A. Officer will forward the correspondence to another tutor within 5 working days.
The tutor will reconsider the reasons underpinning the decision and provide clear feedback. If the tutor is upholding the original assessment decision, then the candidate will be provided with full information describing what is required to demonstrate their competence. This will be provided in writing, and relate specifically to the standards relevant to the assessment decision.
If the candidate remains unhappy with the decision, the candidate should communicate this in writing to the Q.A. Officer who will forward the correspondence to the Head of Quality Assurance and Student Experience.
The Head of Quality Assurance and Student Experience will review all evidence and assessment records in order to consider the appeal. A decision will be made within 10 working days and the candidate and academics involved will be informed in writing.
If the candidate is dissatisfied with the decision the appeal proceeds to Stage 3.
The third and final stage involves the right of appeal to the ICS Assessment Appeals Panel.
The Head of Quality Assurance and Student Experience will pass all records to the Education Services Director. The Education Services Director will convene an Appeals Panel. Both the candidate and academics previously involved will be invited to make their cases to the Panel. The panel will include:
- a senior academic to whom the case is unfamiliar
- a tutor/academic involved in the programme to whom the case is unfamiliar
- the Education Services Director.
The Panel will reach its decisions within 10 working days. Results of the appeals panel will be final. Details of the appeal will be made available to the awarding body.
If a student is still unhappy with the outcome of the appeal, they can contact the Awarding Body to review the decision. If you are unsure of the appropriate contact details then please contact ICS and we will provide you with the appropriate information.
If a student is subsequently unhappy with the outcome of an appeal to the Awarding Body, then the student does have the option of appealing to Ofqual as a final option. If you are unsure of the appropriate contact details then please contact ICS and we will provide you with the appropriate information.