To Achieve the ILM Level 3 Award in Leadership and Management you will need to achieve 4 credits from the choice of units below.
Solving problems and making decisions (8000-300) 2 Credits
- Understand how to describe a problem, its nature, scope and impact. Learn how to gather and interpret information that will let you identify possible solutions to a problem. Discover how to make a decision as to the best solution. Consider how to plan the implementation and communication of this decision. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.
Understanding Customer Service standards and requirements (8600-306)
- Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships. Consider the rights of customers and the responsibilities of organisations towards them.
Managing Workplace Projects (8600-320) 2 Credits
- Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits. Learn effective project planning techniques. Gain the skills to manage projects. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
Planning and Allocating Work (8600-303) 2 Credits
- Learn how to set SMART objectives. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale. Explore techniques that can be employed in order to monitor the progress of your objectives.