Our ILM Level 3 Award in Leadership and Management course takes you from potential management material to skilled manager, and demonstrates your achievement through an internationally recognised qualification. You'll look at problem solving and learn to make decisions that show real solution-oriented thinking. You'll also learn effective project management skills and explore the best ways to establish and maintain excellent customer service.
Effective first line management requires very particular skills, and plenty of confidence. For aspiring or current managers, whatever the business or industry, the best way to achieve and demonstrate this is with our ILM Level 3 Award in First Line Management course which is an internationally-recognised qualification from the Institute of Leadership and Management, the premier management body in the UK.
At only 34 guided learning hours, this is an ideal qualification to get started in your managerial career. What's more, if you decide to progress with your studies onto the ILM Level 3 Certificate in Leadership and Management, the units you have studied and successfully completed count towards the bigger qualification.
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To Achieve the ILM Level 3 Award in Leadership and Management you will need to achieve 4 credits from the choice of units below.
Solving problems and making decisions (8000-300) 2 Credits
- Understand how to describe a problem, its nature, scope and impact. Learn how to gather and interpret information that will let you identify possible solutions to a problem. Discover how to make a decision as to the best solution. Consider how to plan the implementation and communication of this decision. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.
Understanding Customer Service standards & requirements (8600-306) 2 Credits
- Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships. Consider the rights of customers and the responsibilities of organisations towards them.
Managing Workplace Projects (8600-320) 2 Credits
- Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits. Learn effective project planning techniques. Gain the skills to manage projects. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
Planning and Allocating Work (8600-303) 2 Credits
- Learn how to set SMART objectives. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale. Explore techniques that can be employed in order to monitor the progress of your objectives.
While you don't need any formal qualifications to enrol in this course, you should be a practising or potential first line manager with two years' full-time (or three years' part-time) work experience, and a background which will enable you to benefit from the course. You must be aged 18 or over.
If you're currently working in or seeking a first line management position, this valuable qualification will enhance your prospects of employment or advancement, and eventually lead to better paid roles and a more lucrative career.
On completion, you'll receive the ILM Level 3 Award in Leadership and Management
There are two assessments for you to complete, one at the end of each unit. Assessments take the form of written work-based tasks.
Because we're experts in home learning, we offer all the support you need along the way.
You'll gain access to our study materials via our our online Student Community. These materials have been specially designed for distance learning by experts in your chosen field.
You'll also have access to an experienced personal tutor both online and over the phone, ready to help you with guidance and motivation.
Being part of the our online Student Community, means you will also have access to library materials and your account information, as well as vital links with your fellow students, with the chance to discuss your work and ask questions.
You can either pay for your course in full or opt for a monthly payment plan.
Speak to one of our course advisors for more information on our monthly payment plans.
There is an ILM registration fee that is additional to your course fee:
- ILM Registration fee: £76