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ICS Real Stories: Marion | CIPD Level 3 Review

Marion Turvey

CIPD Level 3

Marion embarked on a career in HR after being made redundant from a customer service role. Read her full review of our Level 3 Foundation Diploma.


When I was made redundant from my customer service job in 2018, I knew that I needed to gain new skills but, with a family to care for, going back to university or college was out of the question.

My professional background meant that I had a wealth of transferable skills, and I felt human resources might be an interesting way to put them to good use. I was wary of online courses – a lot of websites charge a fortune to deliver mediocre content and useless self-proclaimed “qualifications”.

The ICS Learn website stands in that it gets a considerable amount of good feedback, so I thought I would have a look.

I was presented with a wealth of affordable CIPD-accredited courses, with flexible study plans and the promise of constant support from tutors and fellow students.

I discussed my options with Eva over the phone and she was fantastic, answering all my queries and concerns with honesty and friendliness.

I did like the fact that I did not get inundated with follow up calls to try and rope me into signing up – too many online course providers feel the need to harass you with spams and calls even if you only just download their brochure.

Once I had the information I needed, the ICS Learn advisors left me to decide for myself.

I took the plunge and enrolled for the HR Level 3 Foundation Diploma. The website turned out to be easy to navigate; the modules were well-written and easy to follow.

My tutors responded to all my questions in a timely manner; I really liked the fact that they give me all the support I needed to achieve the high standards laid out by the CIPD for their assessments.

Student services are outstanding; I find myself using the chat feature on a weekly basis.

I have now found a HR position for a reputable local company, in an industry I am passionate about. I am able to care for my family and study at the same time – everything at my own pace.

I want to work my way up towards business partnering and I have now enrolled to the HR Management Diploma Level 5; I am genuinely looking forward to the course content.

Most importantly, the diploma is incredible value for money, and is definitely a much cheaper option than chasing a university degree.

I would definitely recommend ICS Learn to older learners.

Going back to studying when you are in your late thirties can be daunting; I really was not sure I had enough brain power to learn something new.

I was worried I would not have enough time to commit, but the ICS Learn system is so flexible that my studies found their natural place in my schedule.

I no longer go to work just to put food on the table; I now look forward to my professional future and I feel happier with myself overall.


Inspired by Marion's story? Find out more about our online HR courses.


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