Course Overview

You’ll learn how to plan various aspects of client’s itinerary, select appropriate fares and issue a manual ticket. 

Pre-requisites

No previous experience required to access this course.

Qualification

British Airways Fares & Ticketing I

Support and benefits

• Gain a worldwide industry recognised qualification 
• Access to a dedicated tutor and student advisors to guide you through your studies
• Professionally developed reference book and workbook supplied
• On successful completion of both the course and exam you’ll receive a certificate endorsed by British Airways (BA) which allows progression to the Fares & Ticketing Level II course

Key topics

• World Geography and Codes

Learn industry standard codes for cities, airports, states, countries, currencies and the calendar. Examine the location of major cities worldwide. Gain the knowledge to answer customer enquiries about passports, visas, health or general country information.

• IATA Fares

Examine the full range of fare types and learn how to confidently quote fares. Discover how to recognise customers’ needs with regards to different types of air fares.

• The Mileage System

Learn how to use Neutral Units of Constructions (NUCs) to construct one way and return fares for multi-sector routings using the mileage system. Examine a wide range of mileage principles. Discover how to apply the IATA rates of exchange and how to round off local currency fares.

• Ticketing

Learn how to interpret the information displayed on the different formats of automated tickets. Discover how to issue Manual Tickets. Examine the different types of special service that may be provided for a passenger by an airline. Explore free baggage allowances and excess baggage charges. Learn how to complete Miscellaneous Charge Orders (MCOs) and Multiple Purpose Documents (MPDs).

Course Code

N50

Hours of study

12 months / 100 hours

Technical requirements and fees

Exam fees are additional to course fees

Outline

You’ll complete one exam on completion of your course.

Assessment Breakdown

Final Exam: the exam is open-book and must be completed within 3 hours. The pass mark is 85%.

Notes

Throughout the course you will have the opportunity to complete a range of exercises which test your learning. The answers to these exercises are included at the end of your study materials. As such, you’ll be able to learn from any mistakes – meaning you won’t make the same errors in the exam!

The exam is held in March, July and November of each year.