Course Overview

You’ll learn how best to meet and greet visitors, how to create a welcoming environment and the basics of operating a telephone switchboard, and these are just for starters. You’ll also cover key skills needed by Receptionists in different employment sectors, for example sports and leisure centres, hotels and offices.

Pre-requisites

No previous experience required to access this course.

Qualification

ICS Professional Receptionist Diploma

Support and benefits

• ICS Diploma can be shown as proof to employers of the professional skills you’ve mastered
• Access to a dedicated tutor and student advisors to guide you through your studies
• Professionally developed study units
  

Key topics

• The Professional Image

Explore the role and necessary qualities of the professional receptionist. Consider the importance of physical appearance and learn how to maintain and promote a professional image for your organisation.

• Communication (1)

Explore the communication process and discover how to choose the right method of communication for your message. Examine the communications equipment used by receptionists.

• Communication (2)

Learn how to design and complete common business documents. Consider the importance of effective listening and oral communication skills. Discover how to handle difficult calls.

• Receiving Visitors

Examine the principles of good housekeeping in the reception area, and learn how to create a welcoming environment for visitors. Consider the importance of safety and security in reception. Discover how to make arrangements for business travel and accommodation.

• The Receptionist in Context

Examine the roles of hotel receptionist, medical receptionist, sports centre receptionist and office receptionist.

Course Code

L03

Hours of study

9 months / 50 hours

Technical requirements

You need to be proficient in English

Outline

You’ll complete five assessments during your course. These assessments can be submitted to ICS online via the Student Community, or they can be posted to ICS. It is recommended that you submit your assessments online as you will receive your results more quickly this way.

Assessment Breakdown

• Assessment 1: 3 scenario-based questions
• Assessment 2: 3 scenario-based questions
• Assessment 3: 3 scenario-based questions
• Assessment 4: 3 scenario-based questions
• Assessment 5: 1 activity requiring you to write a report on two different reception areas that you have visited, comparing and contrasting them

Notes

Scenario-based questions test that you can apply the knowledge you have learnt from the course to imaginary scenarios and will normally require you to write a few paragraphs. For example, Question 1 of Test Paper 1 imagines a scenario where your boss has asked you to write a letter to his young niece, who is interested in becoming a receptionist. You must explain to her the responsibilities of a receptionist and also the qualities that make a good receptionist.