Course Overview

You’ll learn how best to meet and greet visitors, how to create a welcoming environment and the basics of operating a telephone switchboard, and these are just for starters. You’ll also cover key skills needed by Receptionists in different employment sectors, for example sports and leisure centres, hotels and offices.

Pre-requisites

No previous experience required to access this course.

Qualification

ICS Professional Receptionist Diploma

Support and benefits

• ICS Diploma can be shown as proof to employers of the professional skills you’ve mastered
• Access to a dedicated ICS tutor to mentor and motivate you throughout
• Professionally developed study units
  

Course Code:  L03

Key topics

• The Professional Image
• Communication
• Receiving Visitors
• The Receptionist in Contact (Office, Sports Centre, Hotel and Medical Centre)

Hours of study

9 months / 50 hours

Technical requirements

You need to be proficient in English