Course Overview

Gain knowledge of the IT terminology, structure and basic concepts and understanding of the core principles of IT practices for Service Management.  A good foundation in this area can assist with the day to day running of the business and adoption of continuous improvement practices. 

Pre-requisites

No previous study required to access this course.

Qualification

ITIL^TM v3 Foundation Certificate

Support and benefits

• An ITIL^TM Foundation Certificate will demonstrate proof of your commitment to employers and will help motivate you towards further study to develop your skills as an IT Service Manager.
• Multi-media computer based training allows you to study at a time and pace to suit you
• Access to a dedicated course mentor to support and motivate you throughout
  

Key topics

• Service Strategy

Understand the importance of the creation of a service strategy. Discover how to plan, develop and implement service management. Examine each of the four activities of the service strategy: market, offerings, strategic assets and execution. Examine critical success factors, as well as risks. Consider budgeting, accounting and charging.

• Service Design

Consider how to design new services or change existing ones. Examine the five major aspects of service design, and discover how to identify business requirements. Gain the skills to analyse potential risks and estimate likely costs. Explore methods of evaluating the performance of a new or changed service.

• Service Transition

Discover how to effectively manage change and how to control risk and quality. Examine release and deployment management, as well as knowledge management. Explore configuration management.

• Service Operations

Consider how to operate services efficiently and effectively. Learn how to balance the quality of a service with the cost of that service, and how to measure the effectiveness of a service. Understand the different processes and functions of service operations.

• Continual Service Improvement

Understand the need to regularly evaluate service quality. Study the service management lifecycle and discover how to continually improve both the efficiency and effectiveness of services, and how to optimise their costs. Consider how to monitor improvement initiatives.

Course Code

N89

Hours of study

12 months / 30-60 hours

Technical requirements and fees

You’ll need access to a multimedia PC, with CD-ROM, sound, minimum 128MB memory and SVGA graphics
Exam fee is included in the cost of the course

Outline

You’ll sit one exam on completion of your course.

Assessment Breakdown

Final Exam: 40 multiple choice questions which must be answered within 1 hour. A mark of at least 65% is needed to pass.

Notes

Each multiple choice question comes with four potential answers. Only one of these answers is correct; the other three are wrong. You must identify the correct answer.

Please note that the format of the exam is subject to change. The details provided are intended only as a guide and should not be regarded as definitive.

Advanced Issues in Counselling Theory

In this module you’ll explore core aspects of counselling in action. The aim is to develop a critical understanding of theoretical, practical as well as ethical considerations relating to the beginning, the process, and the ending of a therapeutic intervention.  Covering key areas such as conceptualising, understanding and monitoring “therapeutic change”, you’ll also examine developments and controversies.

What does the module cover?

Learn the defining features underlying the three main phases of therapy.  Become familiar with a range of ethical considerations, critical issues and developments in Counselling Psychology.  Develop skills in critical thinking when considering issues such as race, culture, gender, and sexuality in Counselling Psychology.  Gain awareness of theoretical principles of less mainstream approaches to counselling and psychotherapy, such as those informed by existential and feminist theories.  Furthermore, you’ll learn to integrate sensitivity, openness, and critical appraisals in discussions and debates.

More Information

Module Code:
PY3909

Key topics include:

Theory, ethics and accountability

• The beginning: Assessment and Formulation
• The process: Conceptualising, understanding and monitoring “therapeutic change”  
• The ending: Evaluating progress, measuring effectiveness of intervention

Developments and controversies

• Empirical-based practice: the risk of objectifying the subject?
• Discourse, Culture, and Experience: Contributions from Feminists
• Individualism and crisis of values? ‘New’ problems of living: Contributions from Existentialists

Pre-requisites

None

Number of credits & study time

20 credits / 200 hours

Assessment

As your summative assessment for this module, you’ll be required to successfully complete two essays (3000 words each) based on the two key topics.  Each essay counts towards 50% of your final grade for this module.