Key topics
Explore how marketing has evolved and consider the importance of market orientation in creating customer value. Examine the stages in the marketing planning process. Study the key elements of the internal and external marketing environment. Consider the characteristics and applications of each element of the marketing mix.
- Assessing the Marketing Environment
Examine the nature and scope of the internal marketing environment. Consider the objectives of different types of organisations, as well as the challenges they face. Discover how various factors can affect a market oriented organisation. Consider the implications for organisations pursuing both economic and environmental sustainability.
- Marketing Information and Research
Explore information requirements for marketing decision making. Discover how to establish an effective customer database. Examine the process of selecting a marketing research supplier. Assess the appropriateness of different research methodologies to meet different research situations.
Consider the impact of organisational stakeholders on marketing activities. Discover how the marketing mix can be effectively co-ordinated to support internal and external stakeholder relationships. Explore methods of measuring the success of both marketing mix and communications activities.