Course Overview

Learn how to manage, configure and troubleshoot hardware and software on a computer running Microsoft Windows XP Professional (in a corporate environment) or Microsoft Windows XP Home Edition (in a home environment).  Gain the confidence to resolve issues by telephone, by connecting to a user's system remotely, or by visiting a user's desktop.

Pre-requisites

You must have basic PC skills and be familiar with Windows and Windows applications.  If you don’t have these skills, we recommend you study our ECDL or PC Basics course first.

Qualification

Microsoft Certified Desktop Support Technician (MCDST)

Support and benefits

• Complimentary CD-ROM.  For each lesson there is a pre-assessment and a post-assessment, allowing you to test your progress.
• Complimentary course guide
• Complimentary textbook
• Access to the ICS online Student Community, allowing you to interact with other students and browse our resource library
  

Course Code:  805

Key topics

• Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Hours of study

75 hours

Technical requirements

Minimum system requirements: 600MHz Intel Pentium III Processor or Equivalent; Windows 98, Windows 2000, Windows XP or Windows Vista; 128MB RAM (256MB RAM recommended); 128MB Available Disc Space; CD-Rom Drive; Microsoft Internet Explorer 5.01sp2.