Course Overview
Learn how to manage, configure and troubleshoot hardware and software on a computer running Microsoft Windows XP Professional (in a corporate environment) or Microsoft Windows XP Home Edition (in a home environment). Gain the confidence to resolve issues by telephone, by connecting to a user's system remotely, or by visiting a user's desktop.
Pre-requisites
You must have basic PC skills and be familiar with Windows and Windows applications. If you don’t have these skills, we recommend you study our ECDL or PC Basics course first.
Qualification
Microsoft Certified Desktop Support Technician (MCDST)
Support and benefits
- Complimentary CD-ROM. For each lesson there is a pre-assessment and a post-assessment, allowing you to test your progress.
- Complimentary course guide
- Complimentary textbook
- Access to our dedicated ICS Technology Student Community, which will allow you to share and collaborate with your peers, get interactive and expert feedback from tutors and browse our resource library.
- You will also receive 6 months of email tutorial support.