Support is an important part of the distance learning service
that we provide.
One of the main reasons why students don't choose distance
learning to achieve their goal is the fear of being alone and not
receiving the support they need.
With us you will not be alone and you'll have the
reassurance of total support from our expert Tutors, friendly
Student Advisors and, on some courses, our skilled Mentors to guide
you through your studies. As one of our students you'll be able to
arrange a call from our experienced tutors and contact them by
email whenever you feel the need. You'll also have access to
our online Student Community, allowing you to chat with other
students, get study tips and advice, access our resource library
and submit assessments or queries.
We have asked our Tutors, Student Advisors and Mentors
to talk to you direct via video so you can meet them and find out
how they help you. Simply click on the links below to watch the
videos.
Your Tutors:
The main role of your Tutor is to provide you with the academic
support you need to allow you to successfully complete your
studies. Not every course requires a tutor, however, when required,
we make sure your tutor is committed to supporting you when
you need it and responding in a way that keeps you motivated
as you study.
All our tutors have expert knowledge of their field and relevant
teaching experience, so you are sure to get professional advice and
support throughout your course. Tutors are usually involved in
marking your work and answering queries you submit electronically
or by phone. When they mark your work, they will do so in a
constructive manner by giving you relevant feedback to allow you to
improve and succeed in your studies.
Your Student Advisors:
Your Student Advisor team is here to answer any administrative
queries you may have, so you can focus on your studies. They
provide a valuable help and ensure your voice is heard whatever the
situation is. From updating your account details and arranging
tutors' contacts, to tracking materials and amending your payment
details, they make your life easier so you can enjoy your studies.
Although we do our best to give you a good quality service, we
understand that you can sometimes have issues or queries. We are
always keen to improve the service you get; that's why your student
advisors are also here to listen to your complaints and process
cancellations or course transfers, while trying their best to find
an appropriate solution in the shortest time possible.
All our departments work closely together to regularly improve the
service you get so when you make the choice to learn with ICS, you
can be sure to get all the support you need to achieve you
goals.
Your Student Community:
As well as enabling you to get in touch with us and your tutor,
your Student Community has been designed to allow you to interact
with, and learn from, other students.
Your Student Community is divided into
two areas:
General:
- Share ideas and information with fellow students in the
discussion forum
- Keep up to date with important information in the News
section
- Browse our online resource library (Degree and 3D Animation
courses only)
- Voice your opinion through our student surveys
Student Services:
- Submit queries and typed assessments to your tutor
- Provide multiple-choice answers to get instant results
- Track your progress on your course
- Update your personal details
To access the Student Services area you will need your ICS
Student Registration Number and your postcode. If you do not have a
UK postcode, please leave this box blank.
Your Mentors:
If you are studying one of our degree courses or
undertaking one of our CIPD programmes,
a mentor team will provide you with ongoing support from the moment
you enrol until the day you graduate, helping you whenever you need
it.
To help you get started, you receive a welcome and induction
call (or email if the call was unsuccessful) to give you all the
information you need to approach your studies, register and access
useful information.
Your Mentors will also guide you throughout your studies by
helping you set your timetable and timescales to achieve what you
need to. In addition, they make sure you get regular updates on
various milestones, such as submission dates or exam timetables, as
well as keeping you advised of any changes that may concern
you.
The role of your Mentor is not only to provide you with a
personalised and regular support, so you have more chances to
succeed, but it is also to encourage and motivate you by being
proactive and directing you to relevant support like a Tutor, when
you need it.