The ITIL® v3 Foundation Certificate is your first step in
training if you want to move into IT service management. It is
particularly appropriate if you are working within the ITIL®
framework, which is a series of best-practice procedures devised to
ensure the best organisational and financial outcomes for business.
The ITIL® Foundation course will give you the fundamental skills
you need to ensure smooth running and continual improvement of
business IT service provision.
The ITIL® Foundation course reflects best-practice guidelines
drawn up from international experience in public and private sector
businesses, and will teach you to plan strategically and guide
organisational change. You'll also learn to design and operate
effective IT service provision, which you'll then monitor for
continuous improvement.
When you graduate with the ITIL® v3 Foundation Certificate, you
will be better equipped to deal with your existing role and will
have the grounding for further ITIL® training and for taking on
more advanced IT service management roles.
You don't need any previous experience or qualifications to
enrol in the ITILv3® Foundation Certificate course. That's because
we believe in making home study - and a rewarding future - as
accessible as possible. However, you will need to have a good
working knowledge of the IT service delivery environment.
The course is multimedia based. Minimum specifications are:
- Pentium II Minimum
- CD-Rom Drive
- 128 MB RAM
- Audio hardware
- 15" Monitor
- Runs on both XP & Vista
If you're currently employed in IT, this qualification will
enhance your prospects for progression to managerial roles within
your company. You may also decide to build on your learning with
further ITIL® study.
On completion, you'll receive the ITIL® V3 Foundation
Certificate.
You will be required to complete one exam on completion of your
course.
Final Exam: 40 multiple-choice questions which must be answered
within one hour. Pass mark is 65%.
Because we're experts in home learning, ICS knows about and
offers all the support you need along the way.
You'll receive study materials that have been specially designed
for distance learning by experts in your field of study. You will
work with step-by-step modules to guide your learning.
You'll have access to an experienced personal tutor both online
and over the phone, ready to help you with guidance and
motivation.
You'll also be part of the ICS Online Student Community, where
you'll have access to library materials and your account
information, as well as vital links with your fellow students, with
the chance to discuss your work, ask questions and make new
friends.
30-60 hours
That's roughly equivalent to between half-an-hour and an hour of
study a week over the 12-month support period.
There are no examination or registration fees for our ITIL
v3 Foundation Certificate.
See your course content