The ILM Level 3 First Line Management course has been designed
to give practicing or aspiring first line managers a solid
foundation in their formal development as a manager.
It will take you from potential management material to skilled
manager and will demonstrate your achievement through an
internationally recognised management qualification from a
respected business training body.
For the Certificate in First Line Management, which you will
receive on successful completion of the course, you will broaden
the skills and knowledge you learned for the Award. You will
explore organisational change and time management and look at a
variety of leadership styles while you develop your own and learn
to make decisions that show solution-oriented thinking.
You'll also learn effective communication skills and look at the
best way to establish and maintain excellent customer service.
A large part of your role as first line manager involves
employee management, so you'll learn how to motive your staff and
develop their skills.
Marketing, project management, health & safety, budgeting
and managing costs will all be studied.
You will graduate with your ILM Level 3 First Line Management
Certificate with an excellent all-round knowledge of the
responsibilities of a first line manager, ready to take your place
in any size of business.
While you don't need any formal qualifications to enrol in the
ILM Level 3 First Line Management course, you should be a
practising or potential first line manager with two years'
full-time (or three years' part-time) work experience, and a
background which will enable you to benefit from the course. You
must be aged 18 or over.
If you're currently working in or seeking a first line
management position, the ILM Level 3 First Line Management
Certificate is a valuable management qualification which will
enhance your prospects of employment or advancement, and eventually
lead to better paid roles and a more lucrative career.
On completion, you'll receive the ILM Level 3 Certificate in
First Line Management.
About the ILM
The Institute of Leadership & Management (ILM) is the UK's
largest management body, combining industry-leading qualifications
and specialist member services.
ILM is founded on the principle that skilled managers and
leaders hold the key to creating productive workforces that deliver
organisational and economic success. Our qualifications and
membership services combine to drive up the standards of leadership
and management and improve individual and team performance.
Last year 90,000 people enhanced their leadership and management
skills with an ILM qualification, while over 30,000 ambitious
management professionals secured increased professional recognition
and support through ILM membership.
ILM formed in November 2001 through the merger of the Institute
of Supervision and Management (ISM) and NEBS Management (National
Examining Board for Supervision & Management).
Assessments are a great way of checking your progress. During
your ILM Level 3 First Line Management course, you'll complete ten
assessments in total. These will take the form of either a
reflective review or a work-based assignment, with your final
assessment being a change management report.
Generally, assessments can be sent to us online via the ICS
Student Community: it's the fastest way to receive your
results.
Because we're experts in home learning, ICS knows about and
offers all the support you need along the way.
You'll receive study materials that have been specially designed
for distance learning by experts in your chosen field.
You'll have access to an experienced personal tutor both online
and over the phone, ready to help you with guidance and
motivation.
You'll also be part of the ICS Online Student Community, where
you'll have access to library materials and your account
information, as well as vital links with your fellow students, with
the chance to discuss your work, ask questions and make new
friends.
120 hours
That's the equivalent of just over an hour of study a week over
the 24-month support period.
There is an ILM registration fee that
is additional to your course fee:
- ILM Registration fee: £105
See your course content
Key Topics
Introduction to Leadership
- Understand the different styles of leadership and the factors
that affect the choice of leadership style. Consider the qualities
necessary for leadership, and reflect on your own leadership
qualities and potential.
Understanding the Communication Process in the
Workplace
- Examine the communication process and learn how to overcome
potential barriers to effective communication. Study the different
types of communication. Consider how non-verbal communication and
feedback can impact on the effectiveness of communication. Discover
how to increase information awareness in the workplace.
Solving Problems and Making Decisions
- Understand how to describe a problem, its nature, scope and
impact. Learn how to gather and interpret information that will let
you identify possible solutions to a problem. Discover how to make
a decision as to the best solution. Consider how to plan the
implementation and communication of this decision. Explore
monitoring and review techniques that can be used to gauge the
effectiveness of a solution.
Managing Customer Service
- Discover how to identify external, internal and potential
customers, and how to identify the needs of both external and
internal customers. Learn how to care for the customer and how to
maintain customer care standards, as well as how to maintain
effective customer relationships. Consider the rights of customers
and the responsibilities of organisations towards them.
Developing Yourself and Others
- Discover how to identify the development needs of yourself and
others, as well as the learning style of yourself and others. Learn
how to analyse different development options. Examine barriers to
learning as well as how these may be overcome. Explore learning
support options, as well as methods of monitoring the development
process.
Managing Projects
- Discover how to determine the financial viability and potential
net savings of workplace projects, as well as the non-financial
costs and benefits. Learn effective project planning techniques.
Gain the skills to manage projects. Discover how to monitor project
performance by setting targets and objectives and employing other
evaluation techniques.
Managing Health and Safety at Work
- Examine legislation relating to health and safety at work.
Explore organisations' health and safety policies, as well as the
different ways of conveying this information and providing the
necessary training. Discover sources of advice on health and safety
issues. Learn how to carry out risk assessments in the workplace,
and how to prevent accidents. Consider the environmental
responsibility of organisations.
Working with Costs and Budgets
- Learn how to gather the information that is used to devise and
also revise budgets. Discover how to monitor variance between
actual expenditure and budgeted expenditure. Examine fixed and
variable costs, and break even points. Study basic cost statements
and explore mechanisms that organisations can use to control their
costs.
Marketing for Managers
- Understand basic marketing concepts and why they are relevant
to managers. Discover how to conduct a SWOT analysis in the
marketing context. Examine various elements of the marketing mix
and consider how each is used within the context of the
organisation.
Understanding Change in the Workplace
- Understand the benefits of change and innovation for
organisations, as well as the barriers to change and how these may
be overcome. Examine the importance of communication in effecting
change. Consider the effects of change on people and finance within
an organisation.
Planning Change in the Workplace
- Understand the forces that prompt change within organisations,
and learn to identify these through PESTLE analysis. Discover how
to achieve change in an organisation. Discover how organisations
may be continuously improved, and how team members can become
involved in these improvements. Gain the techniques to evaluate the
effectiveness of improvement activities.
Achieving Objectives through Time
Management
- Learn how to set SMART objectives. Discover how to effectively
prioritise objectives and set appropriate time scales for their
achievement. Understand constraining factors that could prevent you
from achieving your objectives in the allotted timescale. Explore
techniques that can be employed in order to monitor the progress of
your objectives.
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