To Achieve the ILM Level 3 Award in
Leadership and Management you will need to achieve 4
credits from the choice of units below.
Solving problems and making
decisions (8000-300) 2
- Understand how to describe a problem, its nature, scope and
impact. Learn how to gather and interpret information that will let
you identify possible solutions to a problem. Discover how to make
a decision as to the best solution. Consider how to plan the
implementation and communication of this decision. Explore
monitoring and review techniques that can be used to gauge the
effectiveness of a solution.
Service standards and requirements
- Discover how to identify external, internal and potential
customers, and how to identify the needs of both external and
internal customers. Learn how to care for the customer and how to
maintain customer care standards, as well as how to maintain
effective customer relationships. Consider the rights of customers
and the responsibilities of organisations towards them.
Managing Workplace Projects
(8600-320) 2 Credits
- Discover how to determine the financial viability and potential
net savings of workplace projects, as well as the non-financial
costs and benefits. Learn effective project planning techniques.
Gain the skills to manage projects. Discover how to monitor project
performance by setting targets and objectives and employing other
Planning and Allocating
Work (8600-303) 2
- Learn how to set SMART objectives.
Discover how to effectively prioritise objectives and set
appropriate time scales for their achievement. Understand
constraining factors that could prevent you from achieving your
objectives in the allotted timescale. Explore techniques that can
be employed in order to monitor the progress of your