ICS Professional Receptionist

ICS Professional Receptionist

Receptionist jobs can be yours for the taking if you have the right aptitude and skills set - exactly what our Professional Receptionist course is designed for. Whether you are a company, medical, school or hotel receptionist, you are the public face of the organisation you work for and your receptionist skills are vital, from the friendly greeting to the professional approach needed for the practical aspects of the job. The Professional Receptionist course will prepare you for a first receptionist job or help you advance an existing career as a receptionist.

Our Professional Receptionist course will guide you through the principal elements of receptionist duties. You will develop your natural flair for making people feel welcome and learn to analyse your professional image to make sure it reflects that of your company.

You will be trained on modern office equipment and learn to use various communication channels, being taught how to arrange business travel and accommodation.

The receptionist skills you learn will include using effective listening and communication skills and dealing with difficult calls. You will also learn how to create and maintain a pleasant reception environment while attending to issues of safety and security.

The receptionist course will also study the role of the receptionist in specialist areas. You will look at the different skills required of a hotel receptionist, a medical receptionist, an office receptionist and a school receptionist.

Entry Requirements

You don't need any previous experience or qualifications to enrol in our Professional Receptionist course. That's because we believe in making home study - and a rewarding future - as accessible as possible. However, you should be proficient in English.

Where will I go from here?

The ICS Professional Receptionist Diploma shows potential employers that you have both the commitment and the skills to take on a responsible reception role. Opportunities exist in a wide range of businesses, including corporations, medical centres, sports centres and hotels.

What will I gain?

On completion, you'll receive the ICS Professional Receptionist Diploma.

Assessment

Assessments are a great way of checking your progress. During your Professional Receptionist course, you'll complete six assessments. The first 5 assessments contain scenario-based questions and your final activity requires you to write a report on two different reception areas that you have visited, comparing and contrasting them.

Generally, assessments can be sent to us online via the ICS Student Community: it's the fastest way to receive your results.

What will I get?

Because we're experts in home learning, ICS knows about and offers all the support you need along the way.

You'll receive study materials that have been specially designed for distance learning by experts in your chosen field.

You'll have access to an experienced personal tutor both online and over the phone, ready to help you with guidance and motivation.

You'll also be part of the ICS Online Student Community, where you'll have access to library materials and your account information, as well as vital links with your fellow students, with the chance to discuss your work, ask questions and make new friends.

Study Period

9 months

Hours of study

90 hours

(That's the equivalent of a little more than two hours of study a week over the nine-month support period)

Support period

9 months

Course code

L03

Course cost

£369.00

Additional fees

There are no additional examination or registration fees for the Professional Receptionist couse.

See your course content

Key Topics

The Professional Image

  • Explore the role and necessary qualities of the professional receptionist. Consider the importance of physical appearance and learn how to maintain and promote a professional image for your organisation.

Communication (1)

  • Explore the communication process and discover how to choose the right method of communication for your message. Examine the communications equipment used by receptionists.

Communication (2)

  • Learn how to design and complete common business documents. Consider the importance of effective listening and oral communication skills. Discover how to handle difficult calls.

Receiving Visitors

  • Examine the principles of good housekeeping in the reception area, and learn how to create a welcoming environment for visitors. Consider the importance of safety and security in reception. Discover how to make arrangements for business travel and accommodation.

The Receptionist in Context

  • Examine the roles of hotel receptionist, medical receptionist, sports centre receptionist and office receptionist.

You can either pay for your course in full or opt for a monthly payment plan.

Course fee: £369 (excluding discounts)

Or speak to one of our course advisors now for payment plans.