Course Overview
You’ll learn how best to meet and greet visitors, how to create a welcoming environment and the basics of operating a telephone switchboard, and these are just for starters. You’ll also cover key skills needed by Receptionists in different employment sectors, for example sports and leisure centres, hotels and offices.
Pre-requisites
No previous experience required to access this course.
Qualification
ICS Professional Receptionist Diploma
Support and benefits
- ICS Diploma can be shown as proof to employers of the professional skills you’ve mastered
- Access to a dedicated ICS tutor to mentor and motivate you throughout
- Professionally developed study units
Course Code: L03
Key topics
- The Professional Image
- Communication
- Receiving Visitors
- The Receptionist in Contact (Office, Sports Centre, Hotel and Medical Centre)
Hours of study
9 months / 50 hours
Technical requirements
You need to be proficient in English
You’ll complete a number of assessments that can be forwarded to your tutor either by email or post.