Course Overview
If it interests you as a career, our LCCI IQ (London Chamber of Commerce and Industry International Qualification) Customer Service course is an excellent way to get training in the fundamentals of good customer relations. You'll discover the importance of customer loyalty, gain communication skills, and learn how to balance the customer's needs with the company's.
Pre-requisites
The great news is that you don't need any previous experience to take this course.
Key Topics
- The Developing Role of Customer Service
- Reliability in Service Systems
- Communicating with Internal and External Customers
- Solving Customer Problems
- Influencing Effective Changes
Qualification
LCCI IQ (London Chamber of Commerce and Industry International Qualification) Customer Service
Support
As an ICS home learning student you will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.
What's more, you'll have access to the ICS online Student Community, where you can interact with other students, browse our resource library and manage your account.
Assessment
This course includes a number of assessments that you complete as part of your coursework and then forward to your tutor. Once your tutor has marked and graded your work, they'll send it back to you with their comments, if any.
External exams are held in Summer and Winter and we will arrange an exam centre on your behalf. Please note exam fees are additional to course fees.
What our Students Say
"The course materials were very easy to work through and clearly set out. Whenever I needed to speak to someone at ICS, I received good inormation and all the support I needed throughout my course. I would definitely recommend ICS – in fact, I already have and I hope to take another course in the near future." Clare Bottomley, ICS Graduate, Surrey.
Your Future Prospects
This course will be relevant for practising and aspiring if you work in customer services already, or wish to break into this growing area where demand for skilled people is high.